Llama Love By Deb Strain for Moda

Frequently Asked Questions

Late, Missing or Stolen Packages?

Once your package has left my possession and is in the hands of USPS, I am no longer responsible for lost, stolen or late delivery. If your package is missing or hasn't arrived in a timely manner, please contact your local Post Office with your tracking # handy. I am happy to check the status of your package from my end as well. At this time, I am unable to refund or replace missing packages.

Can I purchase more than 1/2 yard of fabric in one piece?

Yes! All fabric is sold in 1/2 yard increments, cut continuously when ordering multiples. (Example: If you want 1 yard add a quantity of 2 to your cart, 1 1/2 yards = Qty 3, 2 yards = Qty 4, Etc...)

Feel like your estimated shipping cost is incorrect?

I am happy to review your shipping charges, don't hesitate to contact me.

When will my purchase ship?

Most orders placed before 12:00 noon MST, Monday through Saturday, will ship the very same day. Otherwise, your order will ship the next business day.

What about naturally occurring flaws found in the fabric?

Let's face it, none of us are perfect! We do try our best to catch large flaws or manufacturing defects, however, minor flaws may sneak past us every so often. In most cases, your final project won't be compromised, but if you have an issue, please feel free to contact us and we're happy to help!